Thanks again for what you did for us here at Micro!!!!! We are riding a tidal wave of success since (working with you) last November. The first half of this year is up $100k as we continue breaking our goals every month. I will easily reach my really big goal that I set in January for 2006. I believe your support was a big part of us turning the corner and getting the ball rolling to where we are headed. Thank you!

Mic Williams, Owner, Micro Import Service

Bob, your presentation was outstanding and businesses everywhere need to hear it over and over to reinforce the ideas that they know are true. “Customers for Life”, is a great subject for the baseball industry as a whole to explore and implement for day to day operations.

Rick Parr, General Manager, Tucson Sidewinders Baseball Team

Greetings Bob!

The general consensus from all of our participants was and I quote..."Outstanding and Fun". Everyone raved about the day from the presentations to the interactive scenarios and even about our lunch-time visitor. We went on to enjoy a terrific evening of food and fun. Again, let me share my appreciation of you and your patience with me over the last 2 weeks. Your presentation was right on target! I am going to put on a full court press with the exec staff to begin to implement the Customers for Life program throughout our entire ranks, starting with our key management personnel first.

Thank you for being a vital member of the AZ PARTSMASTER family!

Scott Sherman, Sales Manager, AZ Partsmaster, Phoenix, AZ

"Bob is the greatest speaker I have ever lived with in my entire life!!"

Lynda Shaff - Bob's wife

Bob yours is the best presentation I have seen on customer loyalty. Your insights are really great. There are so many things you did well. Story telling as a way of learning is such a great tool.

Dan Vance

Dear Bob,

NICE JOB! The Tucson team's consensus is that your presentation was terrific. Your material was appropriate and your manner very engaging. Your stories and illustrations were right on target in sustaining "Customers for Life." Our campaign is off to a great start and our entire team is utilizing your program to earn each and every customer's loyalty.

Bob Baker
Regional Marketing Manager - Greater Arizona
Dex Media

Dear Bob,

Your presentation to our Red Cross staff about developing “Customers for Life” was a homerun! Rarely do we have unanimous endorsement of outside programs and guidance. However, everyone who heard your presentation came away with a new perspective and new skills for what unfortunately has become a dying art in our technology-crazy 21st century.

Richard White, Executive Director, American Red Cross, Southern AZ Chapter

Bob makes a plan, commits to it, and then gets it done! We can count on him to deliver. Customers for Life Consulting helped us improve our communications, both within our company and with our customers.

Todd LaPorte, Dental-Net, Inc. Tucson, AZ

What I liked best about working with you was the thoroughness of your research about MY customers....and then how you implemented your knowledge about how to improve the bottom line.

Cody Ritchie, President, Compass Insurance

Bob, your presentation was superb. I enjoyed meeting you and now understand why you’ve got a Customer for Life in AGCS. We have taken everything you said to heart. We are newly enthused and newly determined to effect some positive changes. Thanks again for your sincerity in working with us to keep our customers happy.

Rose Jones, AG Communications Systems, Phoenix, AZ

I am completely satisfied. The quality of Bob’s communication is fantastic, as is the ease of doing business with him. I like Bob’s passion for finding ways to earn customers loyalty. His zeal is invigorating and contagious.....and I like the quality of the results we’re getting. He enables companies to grow stronger by understanding, appreciating, and responding to their customers' perspectives.

Jim Ryan, Director of Customer Support & Satisfaction, Mechanical Dynamics Inc., Ann Arbor, MI

Hi Bob!

Thanks for your note … and for speaking at the Linkage Strategies 2007 event. You did a great job. Here are some verbatim comments from attendees:

• Good end of day talk. Loved the stores and examples.
• What a genuine guy with a simple but important message. Good reminder not to let analysis take over.
• Very entertaining, thought-provoking speaker
• Impactful metaphors. I’ll remember this presentation
• Different
• Very motivating speech
• Excellent message: great linkage to what we’re covering at this conference

Jenny Fenig, Senior Conference Producer, Institute for International Research, New York, NY